sold yippee !
worst car of the BBC Top Gear Survey 2004
What's in a star ? All is revealed in my letter to Daimler
read it here !
November 1998 (S)
Under 2200 miles
Cost over GBP 36.000
Spring, summer, autumn and
winter. In town or in the country,
on the road or off the beaten track,
the M-class is the car for all
seasons and reasons
(Daimler Chrysler's blurb: and don't you
believe a word....!
Check this site before you
choose a Mercedes Benz, it probably will save you money and lots and lots of
winding mountain passes, narrow country
lanes - the M-class can tackle whatever
is put in it's path. With permanent 4-wheel
drive and Mercedes-Benz intelligent
driving dynamics systems,
will always be on your side.
(Daimler Chrysler's blurb: they laugh
all the way to the bank while you are pushing it ! Read
Read the detail of the full
disaster in my
letter to Daimler Chrysler !
Don't just take my word for it: read what
Magazine has to say about
the once famous star. Read more stories of customer support by
Mercedes Benz below and don't forget to check out the
provided which should influence your vehicle purchase. Now voted the worst
car in the
Highly individual alarm system gives hours of amusement (to others).
Pool on passenger side for "Frequent Flyers", i.e. ducks and
Rear seat assembly realistically imitates the thrilling sounds of a cheap
Leather seats highly suitable for Sudanese brass monkeys and Americans.
The battery: expensive paperweight.
All photographs feature
the car which I now got rid of. In the process I lost GBP 10.000 in 12 months and in under
2200 miles. They call it low depreciation.......
Gimme a break !
cheap plastics support US and German frail economies
Detachable accelerator pedal. Bet, you don't have one !
the detail of the full disaster in my
letter to Daimler Chrysler !
West Approach Drive
Cheltenham GL52 3AD
you treat your customers like Daimler Chrysler? Would you dare? So what's in a
Allow me to quote Jeremy Clarkson from the Sunday
Times of December 5th, 2004:
......I know one chap who became so disillusioned with his Mercedes
garage he parked his car right across the entrance to the forecourt and
refused to move it until they found the spare part that hadn't turned up for
nine weeks. Mind you, this is Mercedes
and they're off the bottom of the scale when it comes to
customer satisfaction. The prisoners in Camp X-Ray are treated with more
compassion. Pol Pot wasn't a Mercedes dealer, but he certainly had all
the right credentials.
just take his word for it !
further information and save your money at the following links:
Worst car of the BBC Top Gear Survey 2004
Mercedes Benz Recalls & Problems by InternetAutoGuide.com
Mercedes Benz - poor customer service
end to a dream !
This M Class has been parked outside the M-B Dealer Road Range in West
Kirby (UK) for the past 5 weeks and is still there, only covered in more
how good the customer care is...............
The way to do it !
Clearly the owner of this GBP 45.000 Merc was not impressed by the build-quality and wrote
on both sides of the car:
"WHY BUY A MERCEDES WHEN IT RUSTS AND RATTLES FROM NEW ?"
Seen and photographed May 14th, 2000,
in the Forest of Dean, Gloucestershire, United Kingdom.
.............. just when you
thought Mercedes Benz quality could not get much worse:
the following 3 letters were published in The Sunday Times, March 20th, 2005
CZECH MATE: I was very interested in
your article on the decline of Mercedes (Mercedes, the marque that lost its
lustre, last week). I had been a lifelong fan, having had the thrill of a
ride in a 300SL Gullwing back in the mid-1950s when I was a 13-year-old
I finally got my first Merc in 2002, my last fling before retirement. I
shouldn't have waited all those years: everything Clarkson says about their
service is true, and the build "quality" is awful.
I am happy to say I've now rid myself of the problem. I have a Skoda Superb
TDi: wonderful car, super dealership - I wish I'd done it three years ago.
David Jones, via e-mail
I read with considerable concern your report on a problem with some Mercedes
CLK sports models built between 2002 and 2004.
As I have such a car, I decided to contact my local dealership - the John
Weir group - to be advised that they knew of no problem and this was the
first that they had heard of it. They further stated that were there any
problems Mercedes-Benz would have contacted me.
A few hours later we heard from the dealership until my car was taken to
them for a service and registration had been entered in their computer ,
there was "no way" they would know of this problem. When my registration was
entered , "Recall" flashed on the screen. The dealerships are, apparently,
not advised by Mercedes.
Considering the seriousness of the possible problem, I am concerned that I
have to read about it in the press. How fortunate that I read The Sunday
Elizabeth Johnstone, Inverness
My parents own a 1994 E280 and a 2001 A160 and
have been loyal Mercedes customers for over 20 years.The quality of the A160
is appalling for a premium marque.
And the dealers have gone downhill too. Most used to be independents who
really cared about customer service - my father dealt with a salesman who
had been with the company for over 25 years before retiring. Now they are
either owned by impersonal chains or by Mercedes-Benz itself. Mercedes'
policy of shutting down independent dealers has stifled competition and cut
down on choice.
Mercedes is closing the stable door long after the horse has bolted.
Che Tsang, Maidstone
three more letters from
The Sunday Times,
dated November 3rd,
ALL AT SEA: Further to the recent tale of the woe with
the Mercedes S 600 (Flagship that's dead in the water, last week), I am sure many
other readers have evidence of the shocking fall in the once legendary build quality of
I bought an S 280 in November 1999 and it had more than 20 unscheduled days off the road
due to warranty claims, including rust/paint flaking from rear wheel arches, automatic
wipers that would not switch off, jammed glove box, faulty petrol gauge and various
electrical problems. A rear window-mounted aerial had to be replaced several times until
it was cured by my suggestion of using bathroom sealant to prevent water penetration.
More annoyingly it took several months of correspondence with Mercedes-Benz before it even
acknowledged my concerns.
John Nutton, Sheffield, South Yorkshire
PROBLEMS: In February 2000 I bought a Mercedes S 320 L
and from the first day it has had problems in every operational area. It is the worst
vehicle I have ever driven. I have had to take it in for attention 52 times.
The car was delivered with mismatched seats and has suffered brake failure, acceleration
problems, ABS failure, air-conditioning and gearbox faults, Airmatic suspension failure,
partial engine shutdown and light failures.
I am most worried about the fact that the body does not sit properly on the rear axle.
When measured it was found that the offside was almost 8 inches higher than the nearside.
Phil O'Connor, Ilford, Essex
AGGRAVATION: Your article on the Mercedes S 600 is the
tip of a very large iceberg. I got rid of my SLK 230 after a catalogue of problems and
would not have an other. With a vehicle costing more than GBP 32.000 one does not expect
so much time off the road, so much aggravation and such poor service. My analysis is that
most dealers are trying their hardest, but are overwhelmed with quality problems.
I am not a person who readily criticises dealers, having family connections in the trade
and knowing how demanding the British public can be, but I write in the sure knowledge you
will hear many similar tales from Mercedes owners.
Tim Brook, Creaton, Northamptonshire
Email received from Leslie Hatcher
My Mercedes came out of warranty in Sept 2006. I always drive it carefully
and it has always been maintained by MB.
In March 2007, whilst parked, both front coil springs broke. Yes its true.
Both broke while it was stationary and parked. MB later told me that this
was a known fault and was caused by a design fault allowing condensation
to gather leading to corrosion and the break. The car should have been
recalled for this but it wasn't. Instead I was charged for a proportion of
the repair which I objected to. £142.00
Next, about a month later the boot flooded to a depth of about 6 inches.
The electrical junction box there was heavily corroded. This was due to a
leaking rear light seal. It was fixed for free but it should not have
Next, in June, on my way to work the gear box destroyed itself. Apparently
this had happened before but I certainly hadn't been told. MB picked up
some of the cost of the repair but after bitter argument I still had to
pay £1085:05 for a repair for a failure which should never have happened.
On talking to MB HO I said to the agent in customer services that the
springs were a major structural failure. If it had happened whilst I was
driving I could have died. His reply, wait for it was, "but you didn't die
did you". What do you say to a quality car manufacturer when they come out
with a comment like that?
The same agent, when informed that my gearbox failure could only have been
cause during manufacture, the car had only done 70,000 miles, asked me
"How long do you expect a gearbox to last? I replied, "how about a
lifetime". He thought that I was being completely unreasonable.
The outcome is that I have completely lost confidence in MB and their
cars. I had to force myself to collect it from the garage. Now I am suing
them for the cost of both repairs and 3 days after I collected it I sold
I part-exchanged it for a VW Phaeton, new and only £35000. It is better
than an S Type and half the price. I will never buy another Mercedes again
as long as I live.
If anyone out there is looking for a good car buy the Phaeton. There is
nothing better on the road today.
Email received from
04 December 2006
Very interesting info on your site re MB… my most recent experience has lead
me to stop using our local MB agent:
Having booked my ML270 in for its yearly service to include a tracking check
(my tyre supplier found excessive wear on the inside rims of the tyres) I
was telephoned at work the day before the due service to delay my visit by
one day as the tracking machine was broken…fair enough.
Arriving the next day I found the service manager to drop my keys off…I was
greeted with a blank stare and the words “we texted you to say the machine
was still broken, you’ll have to come back when it is fixed”
I very occasional receive texts and I do know how to work my mobile phone…no
bloody text was received. Regardless of whether a text was sent… I pointed
out that they had all my other contact numbers and why hadn’t they called my
office where they had called just two days previously to cancel my last
service? Also regardless of whether they had sent a text surely it was only
right and proper to make sure their customer had received the message in
order to avoid a longish wasted journey? The fact that one was sent is
bloody useless if it has not been received! Apparently not…all customers are
now informed of service changes by text…apart from the first time I was
informed 48 hours before!!
I wrote to Mr Weir of the Weir Group asking for his take on the matter…I
also added notes about his surly unshaven service manager and the fact my
car had been back to them on numerous occasions for faults they had failed
to rectify not once but several times and the best of all…one day after a
major service the car required an oil top up of 2 litres. I even pointed out
my Wife’s car was due to be replaced (also a Merc)
Mr Weir did not once apologies and rather than tackle the problem he skirted
around and supported his staff and their texting.
So I took the car to another MB dealer and had the tracking checked…£140
later…no problem with the tracking…absolute bollocks according to my tyre
Anyway…I still have my ML…can’t bear to take the depreciation hit…hoping
some TV show might want to use it as an example MB’s decline…it is serviced
by a local garage using Merc parts which is v cheap.
Daimler-Chrysler UK Ltd. as supplied by Chris Kisielewski
ML270, Reg: KM03 JSY now CSK 942,
Mr Wilfred Stefen
Daimler Chrysler UK Ltd
8th March 04
Dear Mr Stefen,
Having been a proud Mercedes-Benz owner since 1990 with
my first ever 190 and my father also owning a selection of MB products from
the old 220/8 in 1971 culminating with his ownership of an S Class in later
years. I have considered myself to be a bit of an MB enthusiast, also being
a member of the MB Owners Club and MB Owners Association in the UK.
It saddens me to feel that I have to write to you to
express my dissatisfaction with the MB product that I have unfortunately
purchased from MB-Direct. I am the unhappy owner of a 2003 Mercedes ML270CDI
Auto. Since I have had this car I have been hoping that I would get used to
it and that I would start to like it and that maybe it would "grow on me".
After 4 months to the day, I can honestly say that I really wish I had taken
out the GAP insurance that was offered to me at the time of purchase, so
that I could drive the car into a wall or set fire to it and recoup all that
I had spent on it !
Although MB-Direct in Birmingham have offered to take the
vehicle in part exchange for another MB product, I have spent an additional
£2,000 on top of the original purchase price, which I think was £31,500K
(although this initial purchase price is difficult to establish, as I was
entitled to some MB Owners club discount) for the vehicle. What I have been
trying to obtain is a price from MB (as you know the product and this car in
particular !) to purchase the vehicle back, this is proving to be almost
impossible as MB-Direct were not keen to offer a price and my local dealer
still hasn't called me back about a price for the vehicle. I feel so
disappointed with this vehicle, that I really do not want to be tied into
any MB product anymore and am seriously considering either a new Range Rover
or a Toyota Amazon, with my own feelings steering me to the latter. I do not
normally complain, but in this case, I feel that unless I put pen to paper,
my feelings and the feelings of other disgruntled MB owners (details of
which can be found on the 2 MB club web-sites in the UK) will not be heard.
I feel that you are misleading potential purchasers with
the claims that you make for the ML on your website, my reasons are as
Your advertising says "And unlike ordinary off-roaders,
when you're driving in the city or
cruising down the motorways, it drives like a luxury
saloon" ...well I find that the ride is absolutely dreadful and it feels
like the vehicle is on solid tyres, every pothole reverberates into the
cabin and after even a short journey I feel absolutely worn out. It is by
no means a relaxing car to drive, in fact I would consider this to be the
worst car that I have ever driven from this respect, offering no
possibility of relaxation or enjoyment. I previously owned a 1995 SL320
and supplemented this with a 1998 Ford Explorer for children carrying and
for transporting goods. I do not consider that the ML is as comfortable or
as relaxing to drive as my old Ford Explorer with over 100,000miles on the
clock and a purchase price of £6,000 a year ago. In a attempt to solve
this problem I have spoken to MB Technical and they suggested I speak to
my local dealer, they in turn cannot suggest anything else apart from
smaller wheels and bigger tyres to "insulate" you from the road. When I
then tried to get a set of steel wheels for the car (which, to me would
seem to be the cheapest option) they said they cant get any, so that
leaves me to get another set of alloy wheels and tyres, to see if that
will make a difference. Brabus and the other Mercedes tuners also cannot
offer a solution.
Again I take issue with your advertising. In my
experience I find it difficult to better 25mpg, which is a combination of
both motorway and city driving, your advertising suggests that I should be
attaining around 30mpg (combined). This again puts it on a par with my
1998 4Litre V6 Petrol Ford Explorer, from which I get between 20-25MPG,
25MPG being the combined figure, the lower figure is for all town driving.
This seems to suggest that I have spent Thirty odd thousand pounds on a
Mercedes diesel for no actual benefit (well, no benefit to me anyway !)
In a car whose initial purchase price from new was
somewhere in the region of £37,000 you would expect a large degree of
comfort and refinement. May I firstly say that I was dreading changing my
car because of other owners comments and I felt that I would be
disappointed. In this case only to be proven absolutely right in having
these fears. The vehicle is only refined if you compare it to a Diesel
Sprinter or Transit Van and then only in that it is trimmed in leather
inside, carries 5 people and has air conditioning. In every other respect
these load carriers offer a similar ride, but with the addition of better
economy and increased carrying capacity, but at a greatly reduced cost and
Internal panel fit is poor and there is a persistent
squeaking when turning the steering wheel either way, The heater has an
intermittent fault, but only on cold mornings so the dealer cannot do
anything about it unless it persists ! The drivers seat base looks like it
has been removed from a high mileage vehicle and fitted into this 16,000
mile car and the vehicle smells of exhaust fumes internally. I am given to
understand that this 03model is better than the earlier ones, but this
just goes to show how MB standards and quality have slipped over the last
few years. I do not know if you are familiar with the consumer magazine
"Which" it is similar to JD Power in the US. "Which" magazine produces a
report based on car owner surveys. Their October 2003 survey indicates
that MB have slipped 2 places from "best" to just "average" for
reliability and it is the newest cars from 2001 that are letting drivers
down, 61% of owners were satisfied with dealers when buying (which was
above the average) and 51% when servicing which was just about on the
average. If your product is now an "Average" product, then why don't you
charge "Average" prices for it. If you are marketing yourself as a
"Premium" product with subsequent premium pricing, then you must have
standards and quality to match.
Whereas traditionally, if you were sensible with your
purchase of a Mercedes, owners will not have suffered greatly with
depreciation, I feel the same can no longer be said of modern Mercedes
products. You will no doubt disagree and quote some exception to the rule,
however being of modest means I cannot afford to buy the latest SL, CLK or
SLR which I am sure will in the short term retain their values, my vehicle
choice has to some extent be fairly sensible. Here’s the facts:- In
depreciation I lost £17,000 in 4years and 15,000miles of ownership of my
1995 SL320, most of which time the vehicle spent under a dust sheet in the
garage. My wife lost £12,000 in 3 years and 35,000miles of ownership of a
2000 C220CDI Estate.
Getting back to just the ML, I noticed the following
comment on your web-site "it's hard to believe you're driving what has been
described as one of the ultimate off-roaders" well I certainly agree with
this comment because I just shudder to think what driving something worse
could be like !
I am sorry to have to make these comments to you, but I
thought I would always be able to rely on MB for a quality product and that
my only decision in buying another vehicle would be which one to choose,
whether sports, saloon, estate or 4x4. I feel that my wife has had the best
idea, she picks up her Audi Cabriolet in 2 weeks time and as soon as I can
sell my ML, I will be doing the same, we will then have an end to our
association stretching back some 33 years.
and one for the Marketing Guys:
Daimler Chrysler UK Ltd
Milton Keynes MK15 8BA
Customer Reference 3828996
7th May 2004
Dear Mr Ratcliffe,
Thank you for your letter accompanying
the Mercedes magazine which was dated March last. I hesitated to respond as
I have been in correspondence with Daimler Chrysler UK regarding my total
disappointment with the Mercedes ML270CDI that I purchased in December 03
from MB Direct.
I would like you to print the letter
enclosed to Wilfrid Stefen in your publication as I think it would be useful
for customers both old and new to truly understand how Mercedes quality
standards have slipped so that they can make a properly informed decision
when spending £30K plus on a new vehicle.
The build quality of the ML, both
inside and outside is appalling and the only description that I can offer on
the vehicle is that is like driving a "shed on wheels". Please see the copy
of my letter to Wilfrid Stefen disputing Mercedes’ claims for the vehicle
and asking for Mercedes to take the vehicle back and give me my money back
or a reasonable proportion of it bearing in mind that I just cannot drive
the car, it is sitting in my garage losing money and gathering dust and that
no-one else seems interested in the vehicle either.
The whole exercise of buying a new
Mercedes to replace both my old 1995 SL and Ford Explorer load carrier has
made what should have been a pleasant experience into a costly nightmare
both mentally and financially for me. I always thought I could rely on
Mercedes for producing quality cars, well this is just not the case any
more, so much so that I have totally lost interest in your product and the
sooner I can dispose of my ML the better. Please remove my details from your
database, I do not wish to have any marketing information from Daimler
Chrysler UK ever again.
The way I feel at the moment is that I
will never buy a Mercedes again and I will make sure that I inform as many
people and publications of my recent experiences with your product as I
Daimler-Chrysler (USA) as supplied by Tim Forrester
ML430, VIN 146812, Model year 2000
To Whom It May Concern:
I purchased the above ML430 in November 1999 and have since driven it
approximately 27,000 miles with no off road use or any other treatment, which could in
anyway be considered harsh.
Despite the local dealerships best attempts, I have suffered 23
warranty incidents / repairs. Please see the attached list for details.
Certainly some of the warranty items have been trivial or cosmetic and
fixed by the dealer without my request.
However putting these trivial items aside, 13 have been hard failures
caused by a combination of poor assembly, quality of component or design. Hard failures
are shown in BOLD.
Many of these hard failures have resulted in un-scheduled service
visits and general inconvenience. On average a failure has occurred every 2 3
I attempted to resolve this situation with the local dealer, but
without success and have recently escalated the matter to the regional manager of Southern
California MBUSA no satisfaction was obtained. I escalated the matter higher still
to DC HQ in Germany, same result no satisfaction. Basically keep taking back to the
dealer for repairs
Problems to date with my 2000 ML430, VIN 146812
MCS (radio, CD player, nav system) unit failure replaced under
Remote central locking failure keys replaced 5 times on 4
separate visits, authorization module changed 3 times.
Engine check light Oxygen sensor replaced.
Door locks fail to lock take 2-3 attempts. Authorization
module changed again and locks re-aligned.
Rear window switches failed. Replaced under warranty.
Front drivers window switch failed. Left with window in stuck
down position. Switch & motor replaced under warranty.
The passenger front seat rocks under acceleration loose /
broken mount. Repaired under warranty.
Fuel gauge inaccurate replaced under warranty.
Whirling noise from engine alternator replaced, bad bearing.
Front passenger power seat failed switches replaced.
Battery failed without warning went open circuit.
Remote key entry in-operative again key replaced.
Brake pad warning light failed to indicate warn brake pads.
Excessive sunroof wind noise when open deflector added FOC by
Auxiliary cooling fan (F44) fuse blown fixed by installing a
slightly higher rated fuse.
Drivers side seat now loose, rocks back & forth under
B pillar black plastic wrinkled replaced under warranty at
dealers suggestion, but they messed up the interior trim.
The drivers window rattles when lowered 2-3 inches
sounds like something is tapping the glass inside the door. Still not fixed seems
all MLs suffer from this problem, ignoring it from now on.
Center console material cover stretch, replaced under warranty by
dealer without my prompt.
Squeak coming from the light / handle fixture behind the driver above
the rear left hand door. Fixed under warranty.
Since the seat belt recall was performed on the rear seat belt it has
become more difficult to lower and secure the rear seats. Seats adjusted but still
Leather on underside of rear seats keeps coming un-clipped
poor design, not repaired as yet. Fixed myself.
Loud bang from rear seats when going over speed humps even
slowly. Fixed myself by adding felt.
Email received from
10 November 2004
I too have had several problems with my M Class.
The main problem was the tendency for the vehicle to pull to the
nearside. This was so bad that a long drive gave repetitive strain injury to
ones wrist. It took more than a year of complaining and finally a letter to
Tongwell to get problem fixed. After several months of denial that any
problem existed, it was eventually found that the king pins were shot. These
have now been replaced and the car goes in straight line for the first time
since being purchased.
Other problems have been opening rear tailgate when going over speed bump
into Council dump and hitting overhead barrier, replaced by Mercedes, Also
rattles and automatic wiper failure etc.
However I am very concerned about excessive brake wear. This has resulted
in £600 of repairs after a loud shrieking started only 10,000 after first
service. Not counted as warranty. No warning lights appeared at any time.
Now I notice that the discs seem to be wearing again, but again no warning
lights have appeared on dash. The service advisor still tells me that I have
some 9000 miles to go before before I need to visit garage for regular
Has any other customer found that brakes need attention between services
intervals. This is very dangerous and if common a serious problem.
Email received from A.E.Montague
22. January 2003
I was most interested in your site, being the unfortunate owner of an A170
CDi. We bought this second-hand for £11995, as a 2 yr-old, 28000 mile
example. I bought it for its practicality, not for the badge, but I thought
that a certain intrinsic quality would be part of the deal. Not so. Apart
from the truly awful low-speed ride quality and woolly, "guess-where-I'm-at"
steering, it was soon apparent that the internal build-quality was bettered
by my previous car, a Fiat Cinquecento, which had done 85000miles. Examples
included the unit between the front seats that you can waggle about with
ease, wobbly front seats, electric window switches you have to press
"just-so" to get them to work (careful! don't press too hard), underseat
storage trays that are impossible to pull out, or push in again once they
are; an alarm system that intermittently goes off after you've been driving
for about a mile, necessitating the ignition be switched off, the alarm
disarmed manually and the ignition re-started to turn it off. Added to this,
the rear suspension arms had to be replaced after 42000 miles after a loud
clunking started to occur going around corners and roundabouts. The last was
covered under warranty, but they weren't happy about it. And now, a gearbox
that gets jammed in 2nd! Guess what, no dealer can see me for 10 days plus!
When we tried to trade the car in last September (after 18 months
ownership), the best price we were offered was £6300, thereby loosing me
over £5500! Mercedes Benz? Never, ever again. It's back to the "biscuit-tin"
cars for me.....
Letter to Daimler-Chrysler (UK) as
supplied by Simon Smith
08. August 2002
September of last year I purchased a Mercedes A 170 CDI , from Road Range in Liverpool,
and to put it bluntly I have been disappointed on several fronts by the vehicle.
delivery, the vehicles alarm was too sensitive, and would go off by itself whenever the
car was alarmed. This was the first time I used your 24 hour support services,
and a mechanic was duly dispatched, and arrived some 9 hours later. Not the quickest of
response, Im sure youll agree, and particularly worrying as my partner and our
1 year old child use the vehicle most often, which means in the event of a mechanical
fault disabling the vehicle, they could spend several hours at the side of the road
waiting for assistance.
the ardent assurances by the salesperson upon the quality of Mercedes vehicles, the car
has been dogged by petty faults, I can only put down to poor QA. The drivers side window
needed reseating, Panels have yellowed (because I park in the sunlight) the
passenger side window now works intermittently, The CD holder has stopped working and the
rear cup holder had been loose since delivery of the car. Im sure youll agree
none of these faults are life threatening, but Id like to expand on the last one so
you can better understand the problems your product has caused.
rear cup holder sits between the two front seats and on the car it didnt clip in
fully. This is a fault that is clearly visible , and should have been fixed long before
the car left the factory, but it wasnt . This fault , although clearly visible
passed PDI (pre delivery inspection) and was noticed by my child (aged 12) upon her
sitting in the rear of the car.
decided to phone the suppliers of the car, but said Id leave replacing it until the
service, as its only cosmetic, and visiting them is out of my normal routine.
the car was serviced I was told that a new part was needed, and had not been ordered, and
can I bring the car back, which I agreed. However in over a month I was not informed that
the part was there and when I visited Road Range, they had no record of the part being
ordered, although a particularly gifted service mechanic re fitted the cup holder in 5
minutes, all this time however, I have wished to sell the now quickly depreciating car but
could not (and still cannot) due to work outstanding on the vehicle. How is it that a part
so visible, with a clearly visible problem passes QA on several occasions? , And what
security does a customer have that more critical parts cannot slip though the QA net?
final point is that the car is depreciating in value at a quite horrific rate, due in no
small part to the deal Mercedes UK have done with Easy jet, which floods the used car
market with A class Mercedes, and recent price changes that mean the new range of A
Classes start at under nine thousand pounds.
I have been reassured on numerous occasions that
this is an unusual turn of events, that Mercedes customers are usually very happy with
their purchases, some simple research on the internet concludes that I am not alone
(please see http://www.carsurvey.org/review_25336.html) .
would like to hear your views and any possible remedies you would like to propose at your
have had a similar experience and want to share it, email
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